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The Registration Cycle for ISO 9001:2000

Registration for the International Standard consists of the following activities
  • Pre-Assessment
  • Document Review
  • Registration Assessment
  • Surveillance Assessment
Pre-Assessment (Optional)
  • Provides confidence to management on Quality System’s current status
  • Reveals gaps that need to be closed
  • Provides clear focus on areas of weakness
  • Begins the Customer / Registrar relationship
  • Prioritizes activities of strategic importance in achieving registration.
Document Review
  • Assess that the Customer has a documented quality system compliant to the assessment standard
  • Establish that the chosen standard and proposed scope of registration are appropriate to the Customer’s business activities
Registration Assessment
  • Assess that the Customer’s quality system has been implemented
  • Establish that all requirements of the standard have been addressed
  • Confirm that the quality system is appropriate to the product, process or service offered by the customer
  • Encourage Customers to continuously improve their quality systems Identify improvement opportunities
  • Promote effectiveness of quality systems.
Surveillance Assessment
  • Assess that the Customer’s registered quality system has been maintained
  • Verify that changes to quality system are in compliance with the standard
  • Re-confirm that the quality system is appropriate to the product, process or service
  • Encourage Customers to continuously improve their quality systems
  • Promote effectiveness of quality systems.

ISO 9001:2000 Certification Journey

The general myths of ISO certification
  • It’s a costly affair
  • It takes long time
  • It consumes lots of people’s efforts
Sl. No.Benefits of ISO 9000 Certification Mean
1Better understanding of process responsibilities 3.90 0.85
2Improvement of the company image in the Market 3.83 0.87
3Employees become more quality aware 3.74 0.78
4Improved employee training 3.64 0.91
5Improved Products/ services quality 3.62 0.98
6Reduction in incidents, rejections and complaints 3.49 1.06
7Improved customer satisfaction 3.36 0.99
8Better knowledge of customers’ expectations 3.10 1.10
9Increased workforce motivation 3.07 0.90
10Greater advantage of time and resources 2.95 0.92
11Internal customer orientation 2.95 1.11
12Increased productivity 2.93 1.07
13Improved of Work environment 2.92 0.90
14Gaining new customers 2.92 1.13
15Increased employee satisfaction 2.90 0.89
16Increased employee participation in management 2.90 0.96
17Better relations management/ employees 2.89 0.92
18Increased customer loyalty 2.82 1.14
19Improved Profitability 2.75 1.09
20Cost reduction 2.71 1.08
21Sales Increase 2.69 1.14
22Market share increase 2.65 1.13
23Increasing growth of exportations 2.34 1.27
Notes : 1 = very low, 5 = Very high; reliability Coefficient : Cronbach Alpha = 0.9331